Shipping policy

Shipping

1 to 3 working days – Gauteng

3 to 5 working days – Main Cities

5 to working 7 – Outlying Areas

Actual Shipping times may vary slightly.

Orders under the value of R1800-00 are subject to R99-00 delivery fee.

Free delivery for orders from R1800-00. 

Delivery fees to outlying areas will be calculated at checkout. 

Delivery will be made to South African street addresses only.

An order is considered complete as soon as it is handed to an individual at your specified delivery address.

Any query relating to the order must be advised to Nicci within 24 hours after receipt of the goods.

In the event of goods being lost in transit, Nicci has the option to either replace the missing goods or refund the customer.

Please note that shipping fees are not refundable.

Returns Policy

Should you wish to return an item/s purchased on our website, you may do so for a refund, credit or exchange.

Sale items cannot be returned, exchanged, or refunded unless the product is broken/damaged/faulty/incorrect.

The goods will only be accepted, for whatever reason, if returned within 7 days of receipt by the purchaser.

The goods must be in their original condition unworn and with labelling and swing tags intact.

If the item/s is unsuitable please communicate to make the necessary return arrangements.

If you would like to return any item/s, a collection fee of R99 will apply should Nicci arrange the return on your behalf. Alternatively, customers may arrange their own return courier at their own cost.

One may also return/exchange their order at any Nicci store at no additional fee.

Should you wish to exchange an item through our online store for a different size or style, the original item must first be returned for a refund. A new order can then be placed for the preferred item. 

Refunds for online orders are to be done through Nicci head office and cannot be processed on store level.

Online goods needing to be returned from outlying areas may incur additional return fees. 

If one is unsure if they fall within an outlying area please contact orders@nicci.co.za for assistance.

Refunds

Refunds will be in the original method of payment.

Refunds take 1- 5 working days, after receipt of goods by Nicci, to process. Credit card refunds should take 2-3 working days to reflect in your account.

The goods will only be accepted, for whatever reason, if returned within 7 days of receipt by the purchaser.

The goods must be in their original condition unworn and with labelling and swing tags intact.

Please note that shipping fees are not refundable.

Sale items cannot be returned, exchanged, or refunded unless the product is broken/damaged/faulty/incorrect.