FAQ
Our frequently asked questions, answered just for YOU!
How long does delivery take?
How long does delivery take?
1 to 3 working days – Gauteng
3 to 5 working days – Main Cities
5 to working 7 – Outlying Areas
What is the cost of delivery?
What is the cost of delivery?
Orders under the value of R1500-00 are subject to R99-00 delivery fee. Free delivery for orders over R1500-00. Shipping fees are not refundable. If a delivery address is situated within an outlaying area the delivery cost may vary.
What is your returns policy?
What is your returns policy?
Should you wish to return any item/s purchased on our website, you may do so for a refund, credit or exchange. The goods will only be accepted if returned within 5 days of receipt by the purchaser. The goods must be in their original condition unworn and with labelling and swing tags intact. Sale products are not eligible for return or exchange, therefore no refunds will be processed for these products unless the product is broken/damaged/faulty/incorrect.
What is your refunds policy?
What is your refunds policy?
Refunds will be made in the original method of payment. Refunds take 1- 5 working days, after receipt of goods by Nicci, to process. Credit card refunds should take 2-3 working days to reflect in your account. Refunds are not permitted for in store purchases, customers are welcome to an exchange or store credit if items are returned within 7 days.
Where are your stores located?
Where are your stores located?
We have 19 Nicci stores located around Johannesburg, Cape Town & Pretoria, Durban and Garden Route. Please visit https://nicci.co.za//stores/ to view our store locations and find the closest Nicci for you.
Do you deliver internationally?
Do you deliver internationally?
We are in the process of implementing international shipping. In the interim please email your address to shipping@nicci.co.za to receive a quote to ship your order.